“I loved how close the hotel was to local eateries and shopping!”view full review
Universal House Grand Romance Hotel, a 4-star property at the heart of Chengdu City Centre, features a full-service spa, 13837 square feet of conference space, and a clothes shop, situated 328.1 ft from Luomasi metro station.
Modern Tech-Equipped Rooms
Located between floors 11-21, rooms at Universal House Grand Romance Hotel feature computers, minibars, and flat-screen TVs with satellite programming. Each room incorporates neutral shades with air conditioning and electric kettles.
Chinese Dining Options
Two Chinese restaurants, a tea house, and a lobby bar serve guests. Multiple dining venues operate within walking distance.
Wellness and Business
The hotel maintains a fitness center and meeting facilities. A full-service spa provides wellness treatments.
Central City Location
Universal House Grand Romance Hotel positions guests 10 minutes' walk from Wenshu Monastery and WenShuFang Folk Culture Street. Chunxi Road commercial center is 5 minutes by car, while Chengdu Shuangliu International Airport is 12.5 miles away.
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Getting around
A guide to all available transportation options
City Centre
Chengdu
1.2
km
Airports
Chengdu Shuangliu International (CTU)
18.8
km
Train
Chengdu North Railway Station Metro Station
3.2
km
Chengdu North Railway Station
3.3
km
Underground
Luomashi300 m
Bus
Bus stop300 m
Facilities
Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments
Delicious Breakfast Options
“I really enjoyed the breakfast that was included in my stay. The reasonable range of food options, mainly consisting of Chinese dishes, was a good way to start my day! I loved exploring new flavors and different dishes each morning.” view full review
Comfy and Clean Room
“My stay in the double bed room on the 19th floor was really good. The room was not only clean but also incredibly comfortable. I felt right at home during my entire visit, which significantly enhanced my overall experience.” view full review
Accessible Fitness Options
“Although I didn't partake in organized fitness activities, I appreciated that this hotel has the option for guests who are fitness enthusiasts. It was great to know that I could have had access to a fitness area if I wanted to maintain my routine while traveling.” view full review
Great Entertainment Amenities
“The media and entertainment options provided in the room added to my comfort significantly. I was able to unwind and enjoy my favorite shows after a long day of exploration in the city.” view full review
Feedback from previous guests about their experience.
62%
enjoyed the hotel and would happily stay again
6.2/10
Nice
Rooms
6.4
Location
8.4
Service
5.4
Dining
7.0
Guest reviews
6.2/10
based on 5 reviews
7.8
7.8/10 based on 36 reviews
Alan
United States,
March
2025
7.2/10
My stay at the Universal House Grand Romance Hotel was a mixed bag. The location near the Lomashi metro station was super convenient, and I appreciated the comfortable, clean room. However, the Wi-Fi connectivity was quite poor, especially in my room. And while the breakfast was decent, I encountered some issues with staff service that left me disappointed.
Rooms
7.0
The room I stayed in was spacious and very comfortable. I had a lovely view from the window.
Service
6.0
The staff were generally polite and helpful, though I had a frustrating experience when I raised a complaint about my air conditioning. it felt like it was disregarded.
Location
9.0
The hotel's location was excellent, just a short walk to Lomashi metro station and close to local eateries and shopping options.
Dining
7.0
The breakfast included a reasonable range of mainly Chinese foods, which was nice yet a bit limited for my taste.
Facilities
6.0
Facilities were adequate, but basic toiletries such as a toothbrush and toothpaste weren't provided for free, which I found disappointing.
Leroy
United States,
January
2025
5.4/10
I had a mix of experiences at Universal House Grand Romance Hotel. The staff was generally helpful, especially Frank, who made communication easy for me. However, I faced issues with room cleanliness and poor air conditioning. The location was great, just a short walk to the Lomashi metro station.
Rooms
6.0
My twin bed 'smoking' room on the 20th floor wasn't very good, but the double bed room on the 19th floor was clean and comfy.
Service
5.0
While Frank was an invaluable help, some staff were rude and unprofessional when handling my complaints, which was disappointing for a four-star hotel.
Location
8.0
The hotel is conveniently close to local eateries, shopping malls, and most importantly, just a 3-minute walk to Lomashi metro station, which is fantastic.
Dining
7.0
I appreciated the reasonable breakfast options that mainly featured Chinese foods and were included in the hotel price.
Facilities
5.0
I found the overall facilities decent, although the wifi connection was poor and hard to access in my room.
Jesse
United States,
November
2024
6.2/10
My stay at Universal House Grand Romance Hotel was a mix of comfort and challenges. The staff was generally polite and helpful, but I experienced some issues with air conditioning and cleanliness. However, the breakfast provided was reasonably good and the proximity to the metro was a significant plus.
Rooms
8.0
I found the rooms to be spacious, and I especially enjoyed my clean double bed room on the 19th floor.
Service
5.0
While Frank the porter was incredibly helpful whenever I needed assistance, I faced some rudeness from the management when I raised a complaint about my air conditioning and the carpet's condition.
Location
9.0
The hotel's location is excellent, just a short walk from the Lomashi metro station, and there are plenty of local eateries and shops nearby.
Dining
7.0
The breakfast offered a reasonable range of mainly Chinese foods and was included in the hotel price, which I appreciated.
Facilities
6.0
The hotel provided free Wi-Fi, but the connectivity was poor in my room, making it frustrating to use. It was better in the main foyer.
Tyler
United States,
November
2024
6.2/10
I had a mixed experience at the Universal House Grand Romance Hotel. The staff, especially Frank, were incredibly helpful. but some issues with room cleanliness and the Wi-Fi connectivity were disappointing.
Rooms
6.0
My room on the 19th floor was clean and comfy, but I did notice that the carpet was dirty with stains. The twin bed room on the 20th floor, however, was not as pleasant.
Service
5.0
While most staff were polite, I found the handling of my complaint about the air conditioning to be quite rude and unprofessional, which soured my experience.
Location
8.0
The hotel's location is quite convenient, just a short walk from Lomashi metro station and near local eateries and shops, making it easy to explore Chengdu.
Dining
7.0
The breakfast included a reasonable range of mainly Chinese foods, which I enjoyed, though I would have loved more variety.
Facilities
5.0
The hotel provides free Wi-Fi, but the connectivity was poor, especially in the room. I had better luck in the main foyer.
Jeff
United States,
October
2024
6.0/10
My stay at Universal House Grand Romance Hotel had its ups and downs. While I appreciated the hotel's proximity to Loumashi metro station and the staff's general politeness, I faced issues with air conditioning and a dirty carpet in my room. The breakfast offerings were reasonable, but I found the lack of basic toiletries to be a bit disappointing.
Rooms
5.0
My room was spacious, but the carpet had stains and the air conditioning didn't work well.
Service
6.0
Most of the staff were polite and helpful. although I had an unfortunate experience with a supervisor regarding my complaint.
Location
8.0
The location is quite good, just a short walk to the metro and near local shops and eateries, which I found very convenient.
Dining
7.0
The breakfast had a reasonable range of mainly Chinese foods and fresh pastries included in the hotel price, which I enjoyed.
Facilities
5.0
Free WiFi was available, but the connection was poor in my room. better in the main foyer.
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